Personal & Daily Living Support
Hands-on support with everyday activities including personal care, hygiene, meal preparation, and household tasks — helping you live safely and independently at home.
Your Life,
Your Choice,
Your Support
Diversity is our strength — support is our promise
Orana Disability Assistance provides compassionate, personalised NDIS support services across Western Sydney. We walk beside you at every step — from your first call to achieving your biggest goals.
Who We Are
Disability Support Built on Dignity & Diversity
Orana Disability Assistance is a registered NDIS provider committed to delivering high-quality, person-centred disability support services across Western Sydney. Our name "Orana" means "welcome" — and that's exactly what we offer everyone who walks through our door.
We support participants from all cultural backgrounds, abilities, and life situations. Our dedicated team brings lived experience and professional expertise to every interaction.
- Cultural Diversity & InclusionWe welcome participants from all backgrounds and work with interpreter services to ensure everyone can access the support they need.
- Person-Centred CareYour goals, your choices, your plan. We listen first and then build support around what matters to you.
- Safety & ComplianceAll workers are NDIS Worker Screened, trained, and hold current First Aid and relevant qualifications.
- Your Voice MattersWe actively seek feedback and involve participants in how we deliver and improve our services.
What We Offer
Our NDIS Support Services
We provide a wide range of NDIS-funded supports across Core, Capacity Building, and Capital categories. Every service is tailored to your individual plan and goals.
Community & Social Participation
Support to access community activities, social events, group programs, and recreational opportunities — building connections and living a full, meaningful community life.
Travel & Transport
Safe, reliable transport assistance to medical appointments, employment, education, and community activities for participants unable to use public transport independently.
Life Skills & Transitions
Building independence through practical life skills, and support through major life changes — such as leaving school, entering the workforce, or moving into new accommodation.
Assistive Technology & Equipment
Assessment and provision of mobility aids, communication devices, vision and hearing equipment, and household assistive products to support greater independence.
Accommodation & Housing
Support to find and maintain suitable housing, including shared living arrangements and daily tasks in the home — so you can live in a safe, comfortable environment.
Getting Started
Your Journey with Orana — 5 Simple Steps
From your first contact to receiving support, we make the process clear, simple, and stress-free.
1
Get in Touch
Call us, email, or fill in our online referral form. We respond within 24 hours. A support coordinator, carer, or family member can also contact us on your behalf.
2
Free Discovery Call
We arrange a relaxed, no-obligation chat to understand your needs, goals, and NDIS plan. We'll answer all your questions and explain how we can help.
3
Support Plan Meeting
We meet with you (and your family or support coordinator if you wish) to design a personalised support plan based on your NDIS goals and budget.
4
Service Agreement
We provide a clear Service Agreement in plain language. We explain every part of it and you sign only when you're completely happy. No pressure, ever.
5
Support Begins
Your matched support worker begins. We monitor quality, check in regularly, and adjust your supports as your needs and goals evolve over time.
Easy Read Section
Understanding the NDIS — Made Simple
This section uses simple words. You can ask us to read it aloud by pressing the 🔊 button above.
📖 Easy Read: This page uses short sentences and plain language. If you need help understanding anything, please call us on 0430 034 177 and we will explain it to you.
🏛️
What is the NDIS?
The NDIS is money from the Australian Government. It pays for support to help people with disability live a good life.
📝
What is an NDIS Plan?
Your NDIS Plan is like a personal budget. It lists your goals and the money you have for support. You can use this money to pay for our services.
🤝
What is a Provider?
A provider is an organisation like Orana that delivers support services. We are a registered NDIS provider. This means we are approved and safe.
📞
How to Contact Us
You can call us, email us, or fill in a form on this website. If you need an interpreter, we can help connect you with one. We can also come and meet you in person.
💰
How Much Does It Cost?
If you have an NDIS Plan, we charge the NDIS — not you. There are no hidden fees. We follow the NDIS Pricing Arrangements set by the government.
🎯
Your Goals
We will work with you to write down your goals. Your goals might be things like: getting a job, making friends, learning new skills, or living on your own.
🤟 Auslan Support
We Support the Deaf & Hard of Hearing Community
Orana Disability Assistance is committed to being fully accessible to Deaf participants, families, and carers. We support access to Auslan interpreter services for enquiries, meetings, and service delivery.
Official Auslan Resources
NDIS Information — In Auslan
These links take you directly to official Auslan resources from the NDIS and the NDIS Quality & Safeguards Commission — all free, all in Auslan.
What is the NDIS?
A plain Auslan explanation of the National Disability Insurance Scheme — what it is, who can access it, and why it matters.
Official NDIS — ndis.gov.auUnderstanding the NDIS
Key information about the NDIS including your pathway, how it works, and what reasonable and necessary supports mean for you.
Official NDIS — ndis.gov.auYour Rights as a Participant
Know your rights — including your right to choose providers, give feedback, make a complaint, and be treated with dignity and respect.
NDIS Commission — ndiscommission.gov.auHow to Make a Complaint
If something is wrong with your supports, you have the right to speak up. This Auslan guide explains how to make a complaint to the NDIS Commission.
NDIS Commission — ndiscommission.gov.auNDIS Code of Conduct
What the NDIS Code of Conduct means for you as a participant — respect, safety, honesty, and what to expect from your support workers.
NDIS Commission — ndiscommission.gov.auParticipant Information Pack
A full Auslan series covering your rights, the role of the NDIS Commission, choosing safe supports, and how to get help if you need it.
NDIS Commission — ndiscommission.gov.au🖼 Visual Navigation — Tap to Jump to a Section
📡 NRS Available
Prefer to contact us through the National Relay Service?
TTY users: call 133 677 then ask for 0430 034 177 · Speak & Listen: 1300 555 727 · Internet relay: internet-relay.nrs.gov.au
Resource Hub
NDIS Resources & Guides
Free, easy-to-understand resources to help you navigate the NDIS. All guides are available in multiple formats.
NDIS Access Checklist
Easy Read GuideUnderstand if you're eligible for the NDIS. Step-by-step checklist with plain language explanations for every requirement.
Download PDF →NDIS Plan Budget Guide
For ParticipantsLearn how Core, Capital, and Capacity Building budgets work. Includes tips on maximising your funding and avoiding common mistakes.
Download PDF →Choosing an NDIS Provider
Participant RightsKnow your rights when choosing, changing, and managing NDIS providers. Includes a comparison checklist and questions to ask.
Download PDF →Psychosocial Disability Guide
Mental Health & NDISUnderstanding NDIS eligibility and supports for people with psychosocial disability. Includes evidence requirements and support categories.
Download PDF →Early Childhood Intervention
For FamiliesA guide for families of children aged 0–9. Covers early intervention, access requirements, funded therapies, and what to expect.
Download PDF →Interpreter Services
Language SupportNeed support in another language? We can help connect you with professional interpreter services so you can access NDIS information in your preferred language.
TIS National (Free Govt Service) →Safety & Compliance
Our Quality & Safeguards Commitment
As a registered NDIS provider, Orana meets all requirements of the NDIS Quality and Safeguards Commission. Your safety is non-negotiable.
🛡 NDIS Registration
Fully registered with the NDIS Quality and Safeguards Commission. All registration groups verified and current.
Registration Current ✓🔍 Worker Screening
All support workers hold a current NDIS Worker Screening Check and Working With Children Check where applicable.
All Workers Screened ✓📜 NDIS Code of Conduct
Every team member is trained and committed to the NDIS Code of Conduct, upholding participant rights and dignity.
Code of Conduct ✓⚕️ Incident Management
Robust incident management and reporting system. All reportable incidents notified to the NDIS Commission within required timeframes.
Compliant ✓📊 NDIS Practice Standards
We undergo regular audits against NDIS Practice Standards including Core Module, SIL Module, and Behaviour Support Module.
Audit Ready ✓🔒 Privacy & Data
Full compliance with the Privacy Act 1988, Australian Privacy Principles, and NDIS participant data protection requirements.
Privacy Compliant ✓💲 NDIS Pricing
We strictly follow the NDIS Pricing Arrangements and Price Limits 2025–26. Transparent invoicing, no hidden fees.
Price Compliant ✓♿ Web Accessibility
This website meets WCAG 2.2 Level AA standards. We are committed to digital accessibility for all users regardless of disability.
WCAG 2.2 AA ✓To verify our NDIS registration, visit the NDIS Provider Finder or call the NDIS Quality and Safeguards Commission on 1800 035 544.
Frequently Asked Questions
Common Questions About the NDIS & Our Services
The National Disability Insurance Scheme (NDIS) is Australia's government-funded program for people with permanent and significant disability. To be eligible, you must be under 65, be an Australian citizen or hold a qualifying visa, and have a permanent disability that significantly impacts your daily life. You can apply by calling the NDIS on 1800 800 110 or visiting ndis.gov.au. Orana can also help you through the access request process at no charge.
Getting started is simple. You can use the referral form on this page, call us on 0430 034 177, or send an email. You don't need a referral from a doctor or support coordinator — you can refer yourself. We'll arrange a free, no-obligation discovery call and guide you through every step from there.
Yes. Under the NDIS you have the right to choose and change your providers at any time. You simply need to give notice to your current provider as specified in your Service Agreement (usually 2 weeks). Orana will guide you through the transition process and ensure there is no gap in your supports.
Absolutely. We warmly welcome participants from all cultural backgrounds and life situations. While our team communicates in English, we can help connect you with professional interpreter services so language is never a barrier to getting the support you need. Our name "Orana" means welcome, and we mean it for everyone.
If you are NDIS-funded, Orana charges the NDIS directly — there is no out-of-pocket cost to you. We strictly follow the NDIS Pricing Arrangements and Price Limits 2025–26. Before any services begin, we provide you with a transparent quote and Service Agreement. There are never any hidden fees.
We take all feedback and complaints seriously. You can speak with your support worker, call our office, or submit feedback through our website. If you're not satisfied with our response, you can also contact the NDIS Quality and Safeguards Commission on 1800 035 544. You also have the right to involve a free disability advocate — we can help connect you.
Start Today — It's Free
Make a Referral or Enquiry
Whether you're a participant, family member, carer, or support coordinator — reaching out to Orana is the first step. No obligation, no pressure.
Our Promise to You
- We respond within 1 business day
- All information is kept strictly private
- We will never pressure you to sign up
- We can meet in person, online, or by phone
- Easy Read and Auslan support available
- No referral required — self-referrals welcome
Referral & Intake Form
Fields marked * are required. All information is confidential.
Get In Touch
We're Here for You
Our friendly team is available to answer your questions, arrange a meeting, or start your referral. If you need an interpreter, we can help connect you with the right service.
Mobile0430 034 177Mon–Fri 8am–6pm | Sat 9am–12 Noon
Service AreaWestern Sydney, NSW
Supporting participants across Greater Western Sydney
Supporting participants across Greater Western Sydney
NDIS Commission Complaints1800 035 544 (free call)
Make a Referral
Ready to start? Fill in our online intake form for a quick, easy referral.
Referral Form →Book a Free Call
Prefer to talk? Call us for a free 30-minute discovery call with our intake team.
0430 034 177 →Send an Email
Not ready to call? Email us anytime and we'll respond within 24 hours.
oranadisabilityassistance@yahoo.com →Interpreter Services
Need language support? We can help connect you with professional interpreter services for your enquiry.
Book via NABS →